All posts by Institute for CrossCultural Management Florida Institute of Technology

Performance and success in unfamiliar cultures requires recalibration and adaptation in the way you do business. Utilizing our innovative Third Eye process, ICCM prepares its clients for seamless integration and a powerful introduction into your new market. We train. We prepare. We help you adapt, communicate and interrelate at the highest level. ICCM should be your first essential step toward your goal of international expansion.The ICCM consulting process uses a unique methodology with a comprehensive perspective on international expansion and multi-cultural leadership. Cross-cultural consultancies traditionally rely on previous experience or easily-obtained public information, which does not adequately prepare a company for the intense demands of international operations. (The American Diversity Report was a sponsor of its 2014 Summit)

Global Leadership: Five Steps to Calibrating your Cultural Compass — by Dr. Richard Griffith

The modern workplace brims with activity as people dart from meeting to meeting. Sometimes our communication is too brief. At times our messages are not well thought out. Even when the communication is crystal clear, the message can get lost in a wave of workload. But because our organizations tend to rely on best practices, people have a common frame-of-reference when there are misunderstandings. Best practices are a common denominator that allow us to understand and predict behavior, and serve as “true north” as we navigate the complexity of modern organizational life.
As organizations expand internationally and multi-cultural communications between employees, vendors, suppliers, and customers become more frequent, we are finding that the common denominator of best practices begins to unravel. And once we can no longer fall back on best practices, our inner compass can go haywire.

Continue reading Global Leadership: Five Steps to Calibrating your Cultural Compass — by Dr. Richard Griffith

The Challenge of Global Diversity: Cross Cultural Competence for a Rapidly Shrinking Planet — by Curtis Curry

For every car GM sold in China in 2004, it sold 10 in the United States. By 2009, sales in China equaled those in the US. Rapid economic growth in Brazil, Indonesia, China, and India will add a billion new consumers clamoring for goods and services from around the world over the next decade. With increasing frequency, professionals from one country are interacting with customers and colleagues from other countries.

Continue reading The Challenge of Global Diversity: Cross Cultural Competence for a Rapidly Shrinking Planet — by Curtis Curry

Shattering Glass Borders: Developing and Promoting Women Leaders in Global Organizations – by Beth Gitlin

Promoting women’s leadership in global organizations is really an economic and sustainability issue rather than a diversity issue. Companies must focus on successful outcomes and bottom lines. In this case, the bottom line is earning a profit, creating shareholder value and focusing on economic sustainability. CEO’s can’t afford to continue to conduct business as usual. Globalization has shifted into warp speed leading to limited resources, increasing costs and rising awareness of political and economic instability in certain areas of the world. And, corporate leaders must find innovative and creative ways to meet these challenges head-on.

Continue reading Shattering Glass Borders: Developing and Promoting Women Leaders in Global Organizations – by Beth Gitlin

But, don’t you forgive me? Why the golden rule may not repair trust across cultures — by Dr. Jessica Wildman

The globalization of organizations is an undeniably reality. Businesses and governments are working together to solve problems too big and too complex for any one country. Unfortunately, a quick glance through the recent news headlines points to a critical roadblock in the path to successful international collaboration: a severe lack of trust across organizational and national borders. Trust is one of the basic building blocks of successful collaboration.

Continue reading But, don’t you forgive me? Why the golden rule may not repair trust across cultures — by Dr. Jessica Wildman

Global Social Media Messaging: A Benefit or a Blunder? — Lisa Silva Moore

The tips of our fingers and the swipes of our thumbs have the power to prompt a call to action or to cripple established marketing efforts. Social media is a juggernaut that includes networking sites such as Twitter, Facebook, YouTube, Pinterest, Instagram, Google+, LinkedIn, WordPress, and Reddit. In addition, new media types include feeds, blogs, vlogs and podcasts. The list grows and adapts to the global information-on-demand market. However, few global leaders think about the intersection of culture and social media in their attempts to convey their organization’s values and voice. Mismanagement of messages to global audiences can have substantial consequences, and these consequences are permanent. Online actions made by global organizations exist in a living record that is continually updated to a worldwide online repository.
Nearly 30 years ago, the use of online media for corporate messaging began with assigning website domain names to organizations that many would recognize. Xerox, Hewlett-Packard (HP), International Business Machines (IBM), and Intel were among the first named. These early adopters set initial standards for corporate websites and later social media campaigns to deliberately communicate their organization’s values, mission, and goals.

Continue reading Global Social Media Messaging: A Benefit or a Blunder? — Lisa Silva Moore