Honesty takes courage, consistency, and confidence. Great leaders don’t need to be perfect, but they need to possess a self-assuredness and fearlessness at all times that enable them to act truthfully, acknowledge their shortcomings, and admit their mistakes. Only then can they garner the respect of their team members and, by way of example, teach them to conduct themselves with the same level of integrity. Without a steady moral compass and a strong ethical backbone, it’s impossible to inspire, motivate, and encourage best practices in others. What I like to call “WOW leaders” do what’s right, not what they can get away with.
Continue reading Kiss of Death: Breaking Customer or Team Trust – By Sheri Staak
When regional Native Americans convene in Chattanooga’s First Tennessee Pavilion, you’ll find me there, too. This year, the gathering seemed larger and more energetic than ever. I come to admire the colorful dress, hear the drum circle, and watch the dancing. The booths full of Native American arts and crafts are irresistible and my drawers are full of jewelry purchased there. I also come for the honor guard, a promenade of Native American veterans, police, firemen, and war mothers.