Honesty takes courage, consistency, and confidence. Great leaders don’t need to be perfect, but they need to possess a self-assuredness and fearlessness at all times that enable them to act truthfully, acknowledge their shortcomings, and admit their mistakes. Only then can they garner the respect of their team members and, by way of example, teach them to conduct themselves with the same level of integrity. Without a steady moral compass and a strong ethical backbone, it’s impossible to inspire, motivate, and encourage best practices in others. What I like to call “WOW leaders” do what’s right, not what they can get away with.
Continue reading Kiss of Death: Breaking Customer or Team Trust – By Sheri Staak