All posts by Terry Howard

ADR Advisor Terry Howard is an award-winning writer and storyteller. He is a contributing writer with the Chattanooga News Chronicle, The American Diversity Report, The Douglas County Sentinel, Blackmarket.com, co-founder of the “26 Tiny Paint Brushes” writers guild, recipient of the 2019 Dr. Martin Luther King, Jr. Leadership Award, and third place winner of the 2022 Georgia Press Award.

President Elect Donald Trump! I didn’t see it coming – by Terry Howard

As we wove our way down Route 15 through rural Virginia on Sunday, I can honestly say that I was unable to “see” past the hundreds of “Trump /Pence” signs posted on well-kept green lawns. I failed to recognize the rural folks and not to be ignored sentiments behind those signs.

Those are the voices who spoke loudly last night!

Continue reading President Elect Donald Trump! I didn’t see it coming – by Terry Howard

Are you the president? – by Terry Howard & Bernard Strong

My favorite “suit” is a pair of rumpled up bib overalls. The $199.00, “buy one, get one free” corporate “suits” I’ve accumulated over the years were dropped off in Goodwill boxes, or retired into the deepest recesses of my closet to be retrieved only on rare occasions, say a formal dinner or funeral. Continue reading Are you the president? – by Terry Howard & Bernard Strong

Personal Odors in a Diverse Workplace – by Terry Howard

“Hey, Terry, how about a mint?” my wife offered. I paused for a second before declining. But back to that further down. First here’s a challenge, old and new, that put her mint offer into context.

Years ago, I managed a group of 120 support staff personnel. One of them, Alice, stopped by one day to warn me about a person in the group who allegedly had an offensive body odor and everyone expected me to deal with it. “No problem,” I responded.

Continue reading Personal Odors in a Diverse Workplace – by Terry Howard

They protested, did they not? Just asking. – by Terry Howard

When it comes to courageous writing, it doesn’t get much better than James Ragland. He constantly serves up a menu of thought-provoking lines that allow for wannabee writers like yours truly to do some free cherry-picking.

“And when did civil protest — of any form, really — become the object of scorn in America, even when it’s not hurting anyone except the guy whose butt is on the line? You may not like what Colin Kaepernick is doing, but fighting for what he believes in is about as American as it gets.”
–James Ragland, Dallas Morning news

Continue reading They protested, did they not? Just asking. – by Terry Howard

Hey, speak English! (part 2) – by Terry Howard

Empathy can go a long way towards understanding how sensitive language diversity can be. For me it was years ago when I spoke to an audience of 190 German executives in Dusseldorf – in English, of course, but had nothing to say during dinner when everyone spoke German except me – or when I sat around the table in Amsterdam with 25 folks who adroitly moved from one language to another. Woefully deficient – not excluded – the proverbial “bump on the log,” is how I felt in those uncomfortable situations.

Hold my experience (and think through yours) as we turn now to today’s column.

Continue reading Hey, speak English! (part 2) – by Terry Howard

The Perils of Paybacks! – by Terry Howard

There I was pecking away on my keyboard. Part Two of “Hey, Speak English,” was coming along nicely when last week, “the racial week that was,” kicked the legs out from beneath my comfort zone. In a dreadful span of 72 hours, seven lives were senselessly snuffed out in Baton Rouge, Minneapolis and Dallas. Of course, many more lives ended that week, but thanks to the combustible mix of race, firearms and mobile devices, these are the ones that owned the headlines.

I insert here my worry, folks!

Although a bit of a stretch, a force fit, some may view the killing of those five white police officers in Dallas as payback in the same way that some jurors in the O. J. Simpson criminal trial delivered a not guilty verdict as payback for the beating of Rodney King and the atrocities heaped upon African Americans over the years. They may not have said it publicly, but the bet here is that the thought probably raced through some minds and showed up in private conversations. “The chickens have come home to roost,” as the saying goes and as some likely thought.

Although I can understand the sentiments, the simmering frustrations resulting from black lives constantly being snuffed out, payback utterings make me uncomfortable, very uncomfortable.

Turning now to why we need to careful.

You see, the problem with “paybacks” is paybacks begat a paybacks in turn. So before we realize it, the circular cycle spirals totally out of control. (Think about the revenge killings by gangs). And along the way widows and orphans are made, careers, relationships and reputations – and sometimes, bodies – are left in the wake. And at the end of the day, who really wins? None of us.

So what do we do? Or maybe the better question is what do we not do?

Well, if the thought of payback crosses the mind, Dr. King’s advice should put that idea firmly to rest:

The ultimate weakness of violence is that it is a descending spiral,
-begetting the very thing it seeks to destroy.
Instead of diminishing evil, it multiplies it.
Through violence you may murder the liar,
but you cannot murder the lie, nor establish the truth.
Through violence you may murder the hater, but you do not murder hate.
In fact, violence merely increases hate. So it goes.
Returning violence for violence multiplies violence,
adding deeper darkness to a night already devoid of stars.
Darkness cannot drive out darkness: only light can do that.
Hate cannot drive out hate: only love can do that.
     ~Dr. Martin Luther King, Jr.

So here we are – you, me, all of us – sitting back in the comforts of our living rooms, eyes glued to TV sets, or in our places of worship trying to figure out what all this means, where on Earth are we going and what can we do personally to make a difference. A conundrum that’s indeed a daunting one.

But here’s hoping that any thought of engaging in payback is one option that’s kept off the table.

Speak English! (part 1) – by Terry Howard

Out of exasperation, some will bellow the words, “Speak English!” Others? Well, my hunch is that most will roll their eyes and think but, wisely, not utter those words. And if you add to the angst the difficulty it can be when someone switches to another language, one you don’t know, the tension only escalates.

But wait, wait, wait!

Continue reading Speak English! (part 1) – by Terry Howard

Hey fellas, let’s listen up & communicate! – by Terry Howard

One of the many benefits I enjoy from writing this column is that I get to communicate from up here on my, shall we say, “perch.” From up here, I get to rant and rave, sprinkle dashes of uncomfortableness into conventional wisdom, tweak comfort zones, take folks dangerously close to the end, leave them suspended Wile E. Coyote-like midair, then lasso them in before they plunge over the cliff into the “diversity dangers” that lurk below.From here, I get to do some vigorous backpedaling, or source attribution when I need to pass the buck if things get a tad too hot or have the potential to backfire on me.

Case in point; watch me right now as I hand off the thorny issue of sweeping stereotypes to Dr. Claire Brown, facilitator of a seminar titled “Conquering communications collisions between men and women.” In fact, it was Brown whom I “blame” for the attention-getting title of my column, “When women chit chat, men go nuts!” (By the way, the Aug. 2012 issue of “The Wall Street Journal” ran an article pointing out that although some may dismiss chit chatting as an unnecessary and annoying waste of time, the practice is essential social grease.)

Continue reading Hey fellas, let’s listen up & communicate! – by Terry Howard

The light-skinned ‘negro’ label – by Terry Howard

Words are powerful. And the emotional reactions to certain words can be especially so. Case in point are the likely reactions to the words in the title above, light-skinned, negro. My hunch is that reactions probably ranged from shock, mild surprise to “what’s the big deal,” depending to a large extent on who you are and your experiences along the color line. Which takes us to Senate majority leader Harry Reid. Although the furor simmered down not long after, Reid found himself at the center of a firestorm years back for suggesting that then-presidential candidate Barack Obama had a political advantage over other African-American candidates because he was “light-skinned” and had “no negro” dialect, unless he wanted to have one. Remember that incident folks?

Continue reading The light-skinned ‘negro’ label – by Terry Howard

Don’t interrupt me, for crying out loud! – by Terry Howard

(To Hillary) “Excuse me, I’m talking!” ” I’m not finished; don’t interrupt me!” – Bernie Sanders, Democratic Debate

I glared in awe at the TV screen during the recent Republican and Democrat presidential debates while trying my best to keep tabs on the number of times the debaters interrupted each other. With Republican one, I simply lost account. Insults clearly spearheaded every interruption as the four men duked it out with each other on a variety of issues, including one candidate’s “hand size.”

Research has it that men tend to interrupt women more than women interrupt men. That was my reference point a week later when a woman and a man, Hillary and Bernie, took the debate stage. I was curious as to how the interruption dynamic would manifest itself across gender lines. Not sure if there’s a gender message here – is it? – but Sanders seemed to be the most irritated by being interrupted.

Interruptions! Arguably one of the most despised words in communications. Can I get a shout from those of you out there who actually like being interrupted? Okay then, how about one from those of you who suffer from occasional bouts of interruptionitis? I-CAN’T-HEAR-YOU!

Here’s the point: Folks just don’t like being interrupted. Some consider it disrespectful and others downright rude. Here’s the problem: Many who resent being interrupted – unless they’re on stage during a Democratic or Republican debate – just won’t say anything. Instead, they’re more apt to seethe in silence and, over time, build up an antipathy for the interrupter. There’s little solace in these realities.

Now to be clear, not all interruptions are necessarily bad. “Hey, great idea,” “I agree,” or “uh-huh,” can be viewed as affirming and supportive. But the problem with interruptions, the dismissive ones in particular, is that they keep you from finishing your thoughts which frustrate you.

The fact is, sometimes people need to be told to put a lid on it. (I can see you nodding out there). We all know the affable long-winded types. They just seem to love to hear themselves talk and will ramble on and on, seemingly unable to know when it’s time to pipe down. They are prime candidates for interruptions, respectful ones, I must add. Of course, people who are verbally abusive – your garden-variety screamers and cussers – should be interrupted. I doubt if anyone will take issue with that.

I’m not talking about the occasional ‘cutoff’ that, at worst, is mildly annoying. We’ve all encountered people who do that, and we have done it ourselves. Nor am I talking about those “affirming interruptions.” In fact, a dearth of affirming interruptions may have the opposite micro effect – the speaker losing confidence and focus.

Professional interrupters

Let’s now peer into the complex mind of professional interrupters, the ones who make a career of butting in. Their verbal blasts can spring up in meetings, during one-on-one conversations, at home over dinner … from anywhere. Their “interruption guns” are always cocked, ready to fire. Existing conversations, “slow talkers” and mid-sentences are where they take aim. And if you pause, even for a split second, they’ll pounce and inject themselves into the conversation.

Now the irony is that most professional interrupters don’t like being interrupted. Ever notice that? They seem to have a monopoly on interrupting; it’s their province. And if you dare to interrupt them … touché … they will just turn around and interrupt you right back. Their blind obsession with getting in a word, the last word in particular, is a sight to behold.

To wit, observe two interrupters going toe to toe. What an exhibition. The scene conjures up images of two prize fighters bobbing and weaving; sweat and spit flying everywhere, each looking for an opening to deliver the verbal knockout punch while everyone else sits transfixed on the sideline warily eyeballing the two combatants. You can often hear interrupters breathing heavily, panting, and waiting for a chance to barge in. They’re usually poor listeners. Just ask them to play back what was being discussed before they butted in and they’re hard-pressed to tell you.

So why do we interrupt?

The answer isn’t that easy. But as a “recovering interrupter,” I can tell you that we think differently; thoughts race through our minds at breakneck speeds. “Mental multitasking,” is as good as any description of what’s going on in our heads. The long winded talker and the ones who take an enormous amount of time getting to the point, drive us bonkers. And yes, some of us probably suffer from attention deficit disorder.

Now from a recovering interrupter’s perspective, I can also tell you first-hand about the adrenaline rush, the anxious moment, and the fear that we may somehow miss the moment if we don’t quickly interject. We’ll wave our hands, lurk in the background if the person’s on the phone; clear our throats, manufacture a cough – anything to let you know of our growing anxiety. Hovering is our calling card. We’ll interrupt and bring the already discussed issue up if it suddenly dawns on us that we missed an opportunity to make our point earlier.

Interrupting interrupters

Of course, it’s easy for any of us to slip into the habit of interrupting. It is such an ingrained habit in some that they don’t even know that they’re doing it. Thus it’s important to start with knowing that your local interrupter may be completely unaware of the behavior. So a firm, “Excuse me, Terry, but I wasn’t finished yet,” may be all that it takes to put me on mute. Now if that doesn’t work, get LOUDER. Talk over my interruptions. Stare me down with a frown. “I’m not quite done yet,” “Terry, I’ll be with you in a moment. I’ll continue now without interruption,” are effective ways to interrupt the interrupter.

And be patient. Interrupters may not hear you the first few times. Become a broken record if need be. Avoid eye contact with the verbal invader since eye contact provides them an opening. Getting to your point quickly will leave little room for interruptions. If you’re an observer of someone being interrupted, chime in with, “Wait, excuse me, Terry, but I’m interested in hearing the rest of Tim’s thoughts.”

As for the interrupters out there: Put a lid on it. If you’re not part of a conversation, resist barging in unless invited. Calm down. Pinch yourself. Take your medication. Simmer down and let them finish. Wait your turn. This isn’t a footrace.

Plus, understand that in some cultures “turn taking” and “thoughtful pauses” are the preferred protocol, so if you interrupt you could offend. And understand that interrupting “slow talkers” could also offend.

In the end when you see verbal cannons like me heading your way, get busy, lock your door, get on the phone, develop bad breath, anything that’ll ward me off.

Pretty soon, duh, I’ll get the message.