All posts by Susan McCuistion

Susan McCuistion is a cultural practitioner and creator of Compassionate Diversity®, which integrates concepts from intercultural competence, emotional intelligence, leadership, and science into powerful tools for change. Susan offers 25 years of HR speaking, consulting, and facilitation with skills in national culture and subculture and diversity best practices. In addition to providing intercultural competency coaching to senior leaders, she has developed/ facilitated cross-cultural competency training in No. America, Asia, Europe, and Latin America. Susan is certified in multiple cultural tools such as Barrett Values Centre Culture Assessments and the Intercultural Development Inventory® (IDI). Her quotes/ insights have appeared in The New York Times articles and Society of Human Resources Management (SHRM) publications. A visionary, Susan developed the online conference, New Diversity Summit™, before online conferences were a way of life. She's a #1 International Bestselling Business Author and offers practical tips on her Compassionate Business Connections™ blog. Susan is a registered member of the Oneida Nation.

Key Native American Trends for 2022 – by Susan McCuistion

The Native American community in the United States makes up a mere 3% of the population, yet they have perhaps been one of the most misunderstood and stereotyped groups in the nation. While Blackface has been frowned upon for at least 40 years now, sports mascots and symbology intended to “honor” Native Americans are still considered acceptable by far too many people. Many attempts have been made to erase Native American culture, and their history has been whitewashed.

However, these negative trends have been reversing. As we head into a new year, let’s look at three areas where Native Americans and their stories are headed in a more positive direction.

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12 Steps to Diversity Recovery – by Susan McCuistion


Our approach to Diversity and Inclusion (D&I) is broken. We have done the same thing over and over for years, expecting better representation and more equitable treatment, all to no avail. In fact, many people still don’t know exactly what D&I is.

At every turn, there’s news about people being mistreated, excluded, and harmed. The social and political unrest often seem impossible to escape. Situations arise on a regular basis that create a social media nightmare for organizations resulting in public shaming and forced apologies. The mental, emotional, and physical toll this turmoil takes impacts us all, regardless of our role— victim, perpetrator, or observer.

We can’t fix the mess we’re in with a 2-hour training session. Creating a world that is truly more equitable for everyone is a process. It takes time and practice.

Cultivating compassion can help us nurture more connected communities and workplaces. On the surface, compassion sounds like a soft skill. However, compassion isn’t just about being kind to other people and doing nice things for them. Instead, it’s an active process through which we build skills and knowledge to understand what kind of help is wanted, rather than assuming what is needed.

This article is distilled from my book, “The D Word: 12 Steps to Diversity Recovery,” which is focused on building the skills needed to bring a more humanitarian approach to D&I using compassion and resilience.

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